Payment transactions may not be successful for a variety of reasons, including:

-Incorrect card details (such as an incorrect address or CVV code)

-Bank restrictions (check with your bank or card provider)

-Security flags from our payment processor (Stripe)

First please recheck your payment details are correct and your bank has not placed any restrictions on your card.

If your payment details are correct then your card may have triggered a security flag from our Stripe payment processor.

Then you can try our alternate payment method using Paypal Guest Checkout by following these steps:

Step #1: Go to your "Cart" page and if your tickets are still there then you can click the red "Checkout" button to proceed. (If not, you can go back to the main store page and add your tickets to cart.)

Step #2: On the "Checkout" page enter your email, name, and address details then click the yellow “PayPal” button.

Step #3:
In the popup window from PayPal click the bottom button “Pay with Credit or Debit Card”

Step #4:
On the “check out as a guest” window enter your email address then click “Continue to Payment”

Step #5:
Enter your email, name, address, and card details. Then click “Pay Now”.
(Note: If you don’t want a PayPal account, then you can turn off the toggle at the bottom for “Save info & create your PayPal account”)

Double-check all information to ensure your payment goes through PayPal successfully. You should receive a success notification once your PayPal payment is accepted.

Still Having Trouble? If your payment still isn’t going through, please email [email protected] to arrange another payment method.

We accept the following card payments: Mastercard, Visa, American Express & Discover.

You may fully refund your ticket for any reason up until 30 days prior to the event start date by sending an email to "[email protected]"

If there are less than 30 days until the event start date then tickets are not guaranteed any refund. However, please email "[email protected]" if you are unable to attend the event and we will try to assist you as best we can.

Tickets may not be transferred to another person. All refund requests must go through "[email protected]"

The sole provider of legitimate event tickets for SEO Mastery Summit Saigon is this website "https://seomasterysummit.com" and associated email address "[email protected]". Outside of this website & email any offer to transfer or sell tickets is not legitimate including Facebook comments, Facebook direct message, etc.

If you want to look for it in your email inbox the subject line of the confirmation email is: “Your ticket for SEO Mastery Summit Saigon 2025” and it has been sent from [email protected].

You will receive that confirmation email when you register for the event. That should have everything you need. If you can’t find your receipt/confirmation then email [email protected]

Please email [email protected] with your company name and billing address to receive an invoice for your purchase.

Yes, we have group discounts starting at parties of 10 people or more. Just reach out to [email protected].

They both refer to the same city. After the Vietnam-American War the city was renamed from the old name "Saigon" to the new name "Ho Chi Minh City". People in Vietnam often use “Saigon” out of habit because it is a shorter way to address the city.

Travel and Visa related questions are answered on the "Plan Your Trip" page.

Please email [email protected] with your question and our support team will find an answer for you!